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Terms and conditions of service

Each order sent to FRENPI SRL is equivalent to a contractual proposal from the customer. Therefore, it is binding for FRENPI SRL only if:
- is complete in every part
- contains all the elements needed to correctly identify the products ordered
- is confirmed and accepted by FRENPI SRL .

FRENPI SRL reserves the right not to accept incomplete orders or orders without the data necessary for their fulfillment. The documentation for tax purposes relating to the products ordered is issued by FRENPI SRL at the time of shipment of the same to the customer. FRENPI SRL ships all over the world via GLS couriers.
Shipments by FRENPI SRL will take place from Monday to Friday from 9 am to 3 pm; orders received after this time will be processed the following working day.
Delivery generally takes place within 48/72 hours, throughout Europe from the moment the package is taken over by the express courier.

NB These times are those indicated by the express courier and therefore cannot be guaranteed by us.
Delivery takes place from Monday to Friday during normal working hours.

In the event that the courier is unable to make the delivery due to the absence of the recipient, the latter will be contacted via email by the courier himself to agree on the day and time slot for the return. If this second attempt is also unsuccessful, the package will be returned to the relevant location, where it will remain in storage for a maximum of 10 working days awaiting collection by the recipient. In the event that the product is not collected within the maximum stock limit, it will be returned to the sender.

FRENPI SRL will do everything possible to have the products delivered to the consumer within the indicated deadlines.
The consumer is invited to contact in case of delay in delivery and in any case to report any inefficiency detected. FRENPI SRL is not responsible for delays that cannot be foreseen and/or are attributable to the Courier alone.

FRENPI SRL provides the possibility of changing the item purchased online provided that the products are in the same condition in which they were received and provided with a shipping note proving the purchase.


made in Italy